Refund policy

Because every Nest & Frame portrait is made specifically for you, based on the photo and details you provide, we're unable to offer refunds or exchanges for a change of mind once your proof has been approved.

Proofs and revisions
Before anything is printed, we send you a digital proof of your portrait. You'll have the chance to request one small revision (for example, adjusting text or spacing) before we go ahead. Printing only begins once you've approved the final proof, so please check it carefully.

If something's wrong with your order
If your portrait arrives damaged, faulty, or doesn't match the proof you approved, contact us within 14 days of delivery with photos of the issue, and we'll arrange a free reprint or a full refund, whichever you'd prefer.

Cancellations
If you need to cancel or change your order, get in touch as soon as possible. We can usually accommodate changes before your proof has been approved. Once printing has started, we're unable to cancel or refund the order, as it's made specifically to your specification.

How to reach us
Email us at henrysharp808@gmail.com and we'll get back to you within 2 working days.